Premier’s success is based on delivering the industry’s highest level of customer service. As our client, you’ll receive a “concierge” level of customer service at all times, not just at lease inception. If you need assistance at any time with DMV, insurance coverage, or even a parking ticket, we’re ready to help. Our concierge service is an important reason why so many of our clients keep coming back. It’s also what sets us apart from competitors.
Premier’s customer loyalty is proven by more than 50% of our customers being repeat clients, with 28% having been with us for more than 5 years, and a majority leasing more than one vehicle.
“The people at Premier are true car people. They understand the “product” as well as the financing. I’ve worked with Michelle Yancey for years and I feel a bit spoiled (and a bit guilty) by her awesome attentiveness. Having worked with Premier to lease 11 cars over the past decade, I give them 6 stars on a 5-star scale. The extra star is for their exceptional customer service.“
Douglas Sutton – with PFS since 2015
“I’ve always been attracted to pre-war small cars, voiturettes and kept an eye out for one, but they are so rare. So it was in 2013 I set a goal of acquiring a road-going investment-grade automobile within the next ten years. In August 2013, I happened across the auction advertisement for the Isotta Fraschini FENC and knew this would be my once-in-a-lifetime opportunity. Now instead of 10 years, I had 10 days to make it happen. It was only because of the service Premier provided that I was able to expedite the acquisition of the car that I had been following for nearly forty years.”
Harold Peters – with PFS since 2013 (Read more Testimonials)
“Premier offers quality, transparency and concierge service, all in one. We want our clients in their dream cars and will strive to do everything possible to make it happen. In this niche industry, Premier surpasses all expectations.”
Kristen Perez-Wilson – Originations Manager. With Premier since 2017 (Read more Employee Insights)
